Resident Delivery Feature
Managing deliveries efficiently is a cornerstone of front desk operations, with staff logging over 100 packages daily from various vendors. This project aimed to streamline the process for concierge users while ensuring residents could easily access delivery details—all without sacrificing flexibility or user experience.
Role: Senior UX Designer
Client: ManageGo, LLC
Location: New York City, New York
Key Achievements:
Streamlined package logging for ~100 daily deliveries with a dynamic bulk entry system
Reduced reliance on photo uploads by making them optional, increasing flexibility across devices
Improved workflow efficiency with features like accordions and global selection checkboxes
Enhanced resident satisfaction by providing clear package details and location-specific delivery information
Successfully validated usability improvements through testing, leading to a quicker production launch
Design Challenge
Concierge and front desk personnel needed a faster, more efficient way to log incoming and outgoing deliveries, often exceeding 100 packages daily. The current desktop web app’s requirement for photo uploads and its slower workflows prompted users to adopt alternative methods like tablets or mobile devices. Key challenges included creating a seamless experience for bulk package logging, making photo uploads optional, and ensuring accessibility for both staff and residents.
User research, conducted via collaboration with Support and Client Success teams, revealed a preference for mobile solutions and highlighted frustrations with existing workflows. With these insights, personas were created to guide the design toward addressing user-specific pain points, despite the absence of formal user studies.
Solution
Developed a dynamic table view to simplify bulk package logging, allowing users to:
Add lines manually or in bulk for incoming and outgoing deliveries
Automatically generate a new line as they complete the last entry
Made photo uploads optional, giving users the flexibilty to use either a computer or mobile camera
Optimized the workflow for logged packages by:
Adding accordions to maximize viewport
Introduce a global "Select All" checkbox for quicker package handoff to residents
Designed a resident-facing interface to display delivery locations, photos, and descriptions. While accommodating multi-property residents with building specific package details
Technical Approach
Maintained feature parity across all devices while prioritizing optional photo uploads
Implemented a dynamic table system for efficient bulk entry of delivery details
Refined package flow during usability testing to include tracking numbers as line items
Steramlined mobile and tablet experiences by removing redundant photo-upload prompts
Skills Used
Accessibility
Adobe Suite
Prototyping
GenAI
UI Design
HTML/CSS
User-centered Design
Information Architecture
User Research
Interaction Design
UX Design
JavaScript
Mixed Reality
Outcome
The redesigned delivery logging system launched in late 2022, significantly improving efficiency and user satisfaction:
• Bulk entry features allowed staff to log packages faster and focus on other duties.
• Optional photo uploads provided flexibility without compromising workflow.
• Enhanced package viewing with accordions and selection tools sped up the handoff process to residents.
• Usability studies validated the improved flows, and tracking numbers added clarity to logged items.
Despite time constraints, the project succeeded in addressing key pain points for both staff and residents. Looking ahead, adding bulk entry capabilities to the mobile and tablet versions would further enhance efficiency and align the experience across platforms.
You can view the file here.
Resident Delivery Feature
Managing deliveries efficiently is a cornerstone of front desk operations, with staff logging over 100 packages daily from various vendors. This project aimed to streamline the process for concierge users while ensuring residents could easily access delivery details—all without sacrificing flexibility or user experience.
Role: Senior UX Designer
Client: ManageGo, LLC
Location: New York City, New York
Key Achievements:
Streamlined package logging for ~100 daily deliveries with a dynamic bulk entry system
Reduced reliance on photo uploads by making them optional, increasing flexibility across devices
Improved workflow efficiency with features like accordions and global selection checkboxes
Enhanced resident satisfaction by providing clear package details and location-specific delivery information
Successfully validated usability improvements through testing, leading to a quicker production launch
Design Challenge
Concierge and front desk personnel needed a faster, more efficient way to log incoming and outgoing deliveries, often exceeding 100 packages daily. The current desktop web app’s requirement for photo uploads and its slower workflows prompted users to adopt alternative methods like tablets or mobile devices. Key challenges included creating a seamless experience for bulk package logging, making photo uploads optional, and ensuring accessibility for both staff and residents.
User research, conducted via collaboration with Support and Client Success teams, revealed a preference for mobile solutions and highlighted frustrations with existing workflows. With these insights, personas were created to guide the design toward addressing user-specific pain points, despite the absence of formal user studies.
Solution
Developed a dynamic table view to simplify bulk package logging, allowing users to:
Add lines manually or in bulk for incoming and outgoing deliveries
Automatically generate a new line as they complete the last entry
Made photo uploads optional, giving users the flexibilty to use either a computer or mobile camera
Optimized the workflow for logged packages by:
Adding accordions to maximize viewport
Introduce a global "Select All" checkbox for quicker package handoff to residents
Designed a resident-facing interface to display delivery locations, photos, and descriptions. While accommodating multi-property residents with building specific package details
Technical Approach
Maintained feature parity across all devices while prioritizing optional photo uploads
Implemented a dynamic table system for efficient bulk entry of delivery details
Refined package flow during usability testing to include tracking numbers as line items
Steramlined mobile and tablet experiences by removing redundant photo-upload prompts
Skills Used
Accessibility
Adobe Suite
Prototyping
GenAI
UI Design
HTML/CSS
User-centered Design
Information Architecture
User Research
Interaction Design
UX Design
JavaScript
Mixed Reality
Outcome
The redesigned delivery logging system launched in late 2022, significantly improving efficiency and user satisfaction:
• Bulk entry features allowed staff to log packages faster and focus on other duties.
• Optional photo uploads provided flexibility without compromising workflow.
• Enhanced package viewing with accordions and selection tools sped up the handoff process to residents.
• Usability studies validated the improved flows, and tracking numbers added clarity to logged items.
Despite time constraints, the project succeeded in addressing key pain points for both staff and residents. Looking ahead, adding bulk entry capabilities to the mobile and tablet versions would further enhance efficiency and align the experience across platforms.
You can view the file here.
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